Cancellation and Returns
Please note that all of our tablecloths are cut and made to order and we are unable to accept returns unless they are faulty or the wrong item has been delivered.
We strongly recommend using our sample service that enables you to see the colour, pattern and feel of the fabric before making a purchase.
Other goods that have been made to bespoke specifications or personalised cannot be returned or exchanged unless they are faulty.
We aim to provide you with a service and products of the highest standards and hope you will be delighted with your purchased items. It is also our responsibility to supply you with goods that meet your consumer rights. On rare occasions when we do not meet your expectations or you are not completely satisfied with your goods then we are here to help. If you have any concerns that we have not met our obligations please Contact Us
If for any reason you want to return a product to us we offer an easy 30 day returns plan. We will happily refund you for any items that are returned unworn or unused within 30 days of you receiving the item and within 14 days of notifying us of cancellation.
The cancellation period will expire after 30 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires physical possession of the goods. Items should be returned complete with all original tags, packaging and in original and resalable condition. You will need to pay the cost of returning the item/s to us.
Our orders are dispatched promptly and we are unable to cancel orders if they have already been dispatched. If your order has already been sent out, you will need to use our Returns process and send the item(s) back to us within 14 days of notifying us that the order is cancelled.
EXCHANGES
We will happily exchange any items that are returned unused within 30 days of you receiving the item and within 14 days of notifying us of cancellation. Items should be returned complete with all original tags, packaging and in original and resalable condition. You will need to pay the cost of returning the item/s to us.
Before returning your item(s) inform us of the item(s) you wish to receive in exchange so we can check our stock, and if necessary, reserve them for you.-
Please note, if you require an exchange for products which had free delivery, we reserve the right to make an additional charge for the delivery of any replacement item(s). If the exchange item(s) differ in price from the original order you can send us an email authorizing us to accept payment from your initial payment card for any additional amount required. Any payment due from ourselves for an exchange will be refunded back to your payment card within 14 days, of receiving your returned product.
FAULTY OR INCORRECT ITEMS
This policy does not affect you statutory rights in relation to goods that are faulty, incorrectly described or sent in error. Your right to cancel orders under the Consumer Contracts Regulations is unaffected. Under no circumstances must a product be used when damaged, as you will be deemed to have accepted it in its damaged condition. Before a replacement item or refund can be issued, the item must be returned for our inspection since it may have to be returned to the manufacturer for testing. All postage fees will be reimbursed for valid claims.